English for Customer Service
This course is designed specifically for individuals working in the hospitality, retail, or customer service industry. It offers a comprehensive range of resources including useful phrases, new vocabulary, techniques for understanding customers, and engaging practice exercises. By enrolling in this course, you can enhance your speaking skills, boost your confidence, and learn how to effectively communicate with your customers.
This course is designed for Intermediate - upper intermediate level students, either just entering the world of customer service, or wanting to interview for jobs in customer service.
10+ hours of study
Created from my knowledge in Marketing and Customer Experience
Unit Recap Tests
Vocabulary, Phrases and Helpful Tips
Real Life Case Studies
By the end of this course you will be able to,
Deal with conflicts
Give feedback to managers
Greet customers in a variety of ways
Recognise a customer profile
Create a SWOT analysis of the business
Create more advanced interactions with your customers
Useful Info
This is a DOWNLOADABLE course, which you can use for Self Study.
A PDF, Digital file will be sent to your email address once payment has cleared. Be sure to give an email address that you have access to!
All content created by, and property of Catherine Fulton